WTN shows as linked but no data appears

Symptom

A member record displays the blue WTN-linked icon, but when you open the record the linked WTN data is blank, or the member does not appear in your list at all.

Cause

This is almost always a viewing-context issue rather than a fault. MatchPoint is organised as a hierarchy: Tennis New Zealand at the top, then regions, then clubs, then members. If you are viewing members from a region or club node, members outside that node are hidden even when you hold system-administrator access. A second cause is that the WTN link simply has not populated yet — new links do not appear until a refresh is run or the player completes a match.

Resolution

1. Switch your viewing context to the Tennis New Zealand node (not a region or club node).
2. Locate the member record again from the national list.
3. If WTN data is still blank, open the member record and run the refresh test ID action. This forces the link to populate.
4. Confirm the WTN details now display against the member.

Still not working? Contact MatchPoint support. A support administrator can impersonate your user account to replicate exactly what you are seeing and isolate any permission issue.